BuyCostumes is proud of its extensive stock of costumes, its liberal return policy, and its many satisfied customers. But one day a letter arrived with a request that went beyond the company’s ability to deliver. The customer said that he had ordered the Gorilla Blinky Eye with Chest costume. This popular gorilla costume comes with a unique gorilla mask, attractive suit with rubber chest, foot covers, and hands. The customer complained that the gorilla costume did not arrive until two days after his Halloween party. He planned an elaborate party with a gorilla theme, and he was extremely unhappy that he did not have his costume. He asks BuyCostumes to reimburse $300 that he spent on theme-related decorations, which he says were useless when he failed to receive his costume.
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As a customer service representative, you checked his order and found that it was not received until 5 days before Halloween, the busiest time of the year for your company. The order was filled the next day, but standard shipping requires three to six business days for delivery. The customer did not order express or premium delivery; his shipping option was marked “Standard.”
You showed the letter to Mr. Getz and said that this request was ludicrous. Mr. Getz, however, wanted to retain the customer’s goodwill. Obviously, BuyCostumes was not going to shell out $300 for late delivery of a costume. But Mr. Getz suggested that the company would allow the customer to return the costume (in its original packaging) with a credit for the $134.99 charge. In addition, BuyCostumes would send a coupon for $20 off on the next costume purchase. Mr. Getz asks you to write a letter that retains the goodwill of this customer. Address your bad-news letter to Mr. Christopher King, 3579 Elm Street, Buffalo, NY 14202. Check <buycostomes.com> for more company information.
Attach a separate Document using correct letter format — i need this ASAP!!!!!!
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