You work for the Computer House (CH), a computer retailer and service provider in your city. You are the training manager within CH. CH employs approximately 250 people in a variety of positions that range from retail and customer service specialists in the store to on-call technical home support to all of the supporting functions of the organization (e.g., accounting, human resources, purchasing, etc.). CH is entertaining the option of providing a formal mentoring program to its employees but first it needs to identify some viable candidates to serve as mentors. As the training manager, it’s your job to put this program together.
|K E Y P L A Y E R S
Steve, the Founder
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Susan, the Floor Manager
Horace, the Home Technical Support Manager
|Y O U D E C I D E
Based on the information above, write a short report to address the following issues:
- How do you respond to each of these perspectives?
- What is your summary recommendation for developing the mentor program?
In your response, be sure to incorporate your response to each of the Key Players. Consider how the program will be structured, the expense of the program, and how you will find quality mentors for the program.
Provide an APA formatted paper that includes at 2–3 page body that outlines your decision. Include at least two supporting outside sources outside of our course material and outside of your own experience. Submit your completed report to the designated Dropbox. See “Syllabus/Due Dates for Assignments and Exams” for due date information.
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